The not so small print. Nothing out of the ordinary here, but do please read.
Marksplaces reserves the right to provide refunds only after proof has been supplied that other remedies for refund, including but not limited to, insurance companies, credit card companies, banks, airlines and ferry companies have refused refunds after all reasonable efforts to recover from them have failed.MarksPlaces Ltd is acting as Principal operator and provider of accommodation. It may be acting on behalf of Mark Fox or Joanne Harris.
19. MarksPlaces Ltd is acting as Principal operator and provider of accommodation. It may be acting on behalf of Mark Fox or Joanne Harris.
Marks Places Ltd. is the operating company for these properties, it is a UK registered company, registered at 2nd Floor, 109 Uxbridge Road, London W5 5TL, company no: 06054600.
PRIVACY POLICY
1.1 This privacy policy sets out how Mark’sPlaces Ltd collects, uses, stores, shares and protects information aboutindividuals ("personal data") in accordance with the UK General DataProtection Regulation (UK GDPR), the Data Protection Act 2018, and otherapplicable data protection legislation.
1.2 Mark’s Places Ltd is a company registered in England and Wales,company registration number 06054600 with its registered office at 1-2 CravenRoad, London W5 2UA.
1.3 For the purposes of the UK GDPR, the datacontroller is Mark’s Places Ltd (contact details are set out in Section 15below).
1.4 This privacy policy applies to www.marksplaces.com our mobileapplication / our services] and governs our data collection and processingpractices. By using our services, you acknowledge that you have read andunderstood this privacy policy.
2.1 We may collect and process the following categoriesof personal data about you:
2.2 Identity data: first name,last name, title, date and place of birth and gender.
2.3 Contact data: emailaddress, telephone number(s), postal address.
2.4 Financial data: bankaccount details, payment card details.
2.5 Transaction data: detailsabout payments to and from you, and details of products and services you havepurchased from us.
2.6 Technical data: internetprotocol (IP) address, browser type and version, operating system and platform,time zone setting, and other technology on the devices you use to access ourwebsite.
2.7 Usage data: informationabout how you use our website, products and services, including browsingactions and patterns.
2.8 Marketing and communications data:your preferences in receiving marketing from us and your communicationpreferences.
2.9 We may also collect special categorydata about you where you have given your explicit consent, or whereanother lawful basis under Article 9 of the UK GDPR applies.
3.1 We collect personal data through thefollowing methods:
3.2 Direct interactions: youmay provide us with your personal data by filling in forms, corresponding withus by post, phone, email, or otherwise. This includes data you provide when youbooking accommodation or other services directly though us or via the websitesthat we use to promote and provide our services or report a problem.
3.3 Automated technologies: as youinteract with our website, we may automatically collect technical data andusage data through cookies, server logs, and similar technologies. Please seeour cookie policy in Section 10 below for further details.
3.4 Third parties: we mayreceive personal data about you from third parties, including analyticsproviders such as Google.
4.1 We will only use your personal data when thelaw allows us to. We use your personal data for the following purposes:
4.2 To register you as a new customer and manageyour account.
4.3 To process and deliver orders, includingmanaging payments, fees, and charges.
4.4 To manage our relationship with you,including notifying you about changes to our terms or privacy policy.
4.5 To administer and protect our business andour website, including troubleshooting, data analysis, testing, systemmaintenance, support, reporting, and hosting of data.
4.6 To deliver relevant website content and advertisementsto you and measure or understand the effectiveness of the advertising we serveto you.
4.7 To use data analytics to improve ourwebsite, products, services, marketing, customer relationships, andexperiences.
4.8 To make suggestions and recommendations toyou about goods or services that may be of interest to you.
4.9 To comply with legal and regulatoryobligations.
5.1 We rely on the following legal bases for processingyour personal data under Article 6(1) of the UK GDPR:
5.2 Consent (Article 6(1)(a)):where you have given clear consent for us to process your personal data for aspecific purpose, including marketing information and use of non-essentialcookies.
5.3 Contract (Article 6(1)(b)):where the processing is necessary for the performance of a contract to whichyou are a party, or in order to take steps at your request prior to enteringinto a contract.
5.4 Legal obligation (Article 6(1)(c)):where the processing is necessary for compliance with a legal obligation towhich we are subject.
5.5 Legitimate interests (Article6(1)(f)): where the processing is necessary for the purposes of thelegitimate interests pursued by us or by a third party, except where suchinterests are overridden by your interests or fundamental rights and freedoms.Our legitimate interests include running our business/network and informationsecurity, preventing fraud and direct marketing to existing customers.
6.1 We may share your personal data with thefollowing categories of third parties:
6.2 Service providers who provide IT and systemadministration services, including hosting provider(s)/hosting providers, emailservice providers and payment processors.
6.3 Professional advisers, including lawyers,bankers, auditors, and insurers, who provide consultancy, banking, legal,insurance, and accounting services.
6.4 HM Revenue & Customs, regulators, and otherauthorities who require reporting of processing activities in certaincircumstances.
6.5 Third parties to whom we may choose to sell,transfer, or merge parts of our business or our assets. Alternatively, we mayseek to acquire other businesses or merge with them.
6.6 We require all third parties to respect thesecurity of your personal data and to treat it in accordance with the law. Wedo not allow our third-party service providers to use your personal data for theirown purposes and only permit them to process your personal data for specifiedpurposes and in accordance with our instructions.
7.1 We may transfer your personal data outsidethe United Kingdom.
7.2 Where we transfer your personal data outsidethe UK, we ensure that it is protected by ensuring that at least one of thefollowing safeguards is in place:
7.3 The transfer is to a country that has beendeemed to provide an adequate level of protection for personal data by the Secretaryof State under Section 17A of the Data Protection Act 2018.
7.4 We use specific contracts approved for usein the UK which give personal data the same protection it has in the UK(international data transfer agreements or addendums to EU standard contractualclauses).
7.5 Where we use providers based in the US, wemay transfer data to them if they are required to do so within theirjurisdiction or by international data transfer agreement.
8.1 We will only retain your personal data foras long as reasonably necessary to fulfil the purposes we collected it for,including for the purposes of satisfying any legal, regulatory, tax,accounting, or reporting requirements.
8.2 To determine the appropriate retentionperiod for personal data, we consider the amount, nature, and sensitivity ofthe personal data, the potential risk of harm from unauthorised use ordisclosure, the purposes for which we process it, whether we can achieve those purposesthrough other means, and the applicable legal, regulatory, tax, accounting, orother requirements.
8.3 In some circumstances you can ask us todelete your data; see Section 9 below for further information.
8.4 In some circumstances we will anonymise yourpersonal data (so that it can no longer be associated with you), in which casewe may use this information indefinitely without further notice to you.
8.5 Retention for 6 years years after account closure;financial transaction data is retained for 6 years in accordance with taxlegislation; marketing data is retained until you opt out.
9.1 Under the UK GDPR and the Data ProtectionAct 2018, you have the following rights in relation to your personal data:
9.2 Right of access (Article 15):you have the right to request a copy of the personal data we hold about you,together with information about how and why we process it. This is known as a"subject access request".
9.3 Right to rectification (Article 16):you have the right to request correction of the personal data we hold about youwhere it is inaccurate or incomplete.
9.4 Right to erasure (Article 17):you have the right to request deletion or removal of personal data where thereis no compelling reason for its continued processing. This is also known as the"right to be forgotten".
9.5 Right to restriction of processing(Article 18): you have the right to request that we restrict the processingof your personal data in certain circumstances, for example if you contest theaccuracy of the data or object to our processing of it.
9.6 Right to data portability (Article20): you have the right to request a transfer of your personal data toyou or to a third party in a structured, commonly used, machine-readableformat, where the processing is based on consent or contract and is carried outby automated means.
9.7 Right to object (Article 21):you have the right to object to the processing of your personal data where weare relying on a legitimate interest, and there is something about yourparticular situation which makes you want to object to processing on thisground. You also have the right to object where we are processing your personaldata for direct marketing purposes.
9.8 Rights in relation to automateddecision-making (Article 22): you have the right not to be subject to adecision based solely on automated processing, including profiling, whichproduces legal effects concerning you or similarly significantly affects you.
9.9 Right to withdraw consent:where we are relying on consent to process your personal data, you have theright to withdraw that consent at any time. This does not affect the lawfulnessof any processing carried out before you withdraw your consent.
9.10 If you wish to exercise any of these rights,please contact us using the details set out in Section 15 below. We willrespond to your request within one month. There is no fee for making a requestunless your request is clearly unfounded, repetitive, or excessive.
10.1 Our website uses cookies and similartechnologies to distinguish you from other users of our website. This helps usto provide you with a good experience when you browse our website and alsoallows us to improve our website.
10.2 A cookie is a small file of letters andnumbers that we store on your browser or the hard drive of your computer. Weonly use cookies with your consent, except for cookies that are strictlynecessary for the operation of our website.
10.3 We use the following types of cookies:
10.4 Strictly necessary cookies:these are cookies that are required for the operation of our website. Theyinclude, for example, cookies that enable you to log into secure areas of ourwebsite.
10.5 Analytical or performance cookies:these allow us to recognise and count the number of visitors and to see howvisitors move around our website when they are using it. This helps us toimprove the way our website works.
10.6 Functionality cookies:these are used to recognise you when you return to our website. This enables usto personalise our content for you and remember your preferences.
10.7 Targeting cookies: theserecord your visit to our website, the pages you have visited, and the links youhave followed. We use this information to make our website and the advertisingdisplayed on it more relevant to your interests.
10.8 You can set your browser to refuse all orsome cookies, or to alert you when cookies are being sent. If you disable orrefuse cookies, please note that some parts of our website may
become inaccessible or not function properly.
11.1 Our website and services are not intendedfor solely children under the age of 18, and we do not knowingly collect personaldata from children under that age.
11.2 If we learn that we have collected personaldata from a child under the relevant age without verification of parentalconsent, we will take steps to delete that information as quickly as possible.
11.3 If you become aware that a child hasprovided us with personal data, please contact us using the details in Section15 below.
12.1 Our website may include links to third-partywebsites, plug-ins, and applications. Clicking on those links or enabling thoseconnections may allow third parties to collect or share data about you.
12.2 We do not control these third-partywebsites and are not responsible for their privacy statements. When you leaveour website, we encourage you to read the privacy policy of every website youvisit.
13.1 We have put in place appropriate securitymeasures to prevent your personal data from being accidentally lost, used, or accessedin an unauthorised way, altered, or disclosed.
13.2 We have put in place procedures to dealwith any suspected personal data breach and will notify you and the InformationCommissioner's Office (ICO) of a breach where we are legally required to do so.
14.1 We may update this privacy policy from timeto time by publishing a new version on our website.
14.2 You should check this page occasionally toensure you are happy with any changes to this privacy policy.
14.3 We may notify you of changes to thisprivacy policy through our website.
14.4 This privacy policy was last updated on 20thAugust 2026.
15.1 If you have any questions about thisprivacy policy, including any requests to exercise your legal rights, pleasecontact us using the details set out below:
15.2 Data protection contact: marksplacesholidays@gmail.com
15.3 Email address: marksplacesholidays@gmail.com
16.1 You have the right to make a complaint atany time to the Information Commissioner's Office (ICO), the UK regulator fordata protection issues (www.ico.org.uk). We would, however, appreciate thechance to deal with your concerns before you approach the ICO, so pleasecontact us in the first instance.
16.2 The ICO's contact details are as follows:Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,SK9 5AF. Telephone: 0303 123 1113. Website: https://ico.org.uk.
